Article Computers Technology

As we continue to evolve into the world of e-mail that is part of our everyday life
sometimes little problems arise that bother the user. Previously we talked about returned messages and lost connections
both which can be aggravating
and supplied solutions. But there are a few more problems that can affect an e-mail user causing frustration and we will address these here
and again provide reasonable solutions to over come them.

Problem 1 – You Cannot Send a Message

Even when there is not a connection problem
you may attempt to send email
but find that it continues to remain in your outbox.

Solution

Typically this is a software problem
the result of otherwise unapparent damage or corruption to one or more e-mail messages. To address this problem
first copy any unsent messages as text. Then save them on the computer's hard drive or a back-up storage medium. After all messages have been saved
highlight all the messages in your outbox and click on “delete” or “clear”. When clearing your outbox
start over. Just copy unsent messages from the text files
pass them into new e-mail messages and resend.

Problem 2 – The E-mail is Missing an Attachment or the Attachment Won't Open

An especially handy feature of e-mail is the ability to send and receive attachments. Transmitting documents
photos or other such information can save time and money compared to the U.S. Mail or express delivery services. At the same time
attachments can be real headaches. A common frustration is to receive an e-mail message that refers to an attachment
but then find nothing is there.

Solutions

Often the best solution is to request that the sender try once again
since it is not unusual for the writer to refer to an attachment
but then forget to attach it. Even if this is not the case
your request might prompt the sender to re-think the attachment's format before transmitting again. If the problem continues
consider asking the sender to paste the contents inside an e-mail message and try again. This may disrupt formatting
but can be an effective way to circumvent attachment problems.

If you see a message that the attachment has been deleted
it may be that your anti-virus software has detected a virus
and you're better off without it anyway. But if you find that all attachments are indiscriminately being deleted
check your mail properties. If a box is checked that blocks all attachments
remove the check mark so that you can receive attachments. If you then receive a message from an unknown person
or if the message or attachment seems suspicious
delete the message without opening the attachment.

A related problem is to see that an attachment has been transmitted
but find that you are unable to open it. The causes (and thus the solutions) vary. In some cases
the problem is that the software used by the sender does not match that of the recipient. As with a missing attachment
a simple fix is to ask the sender to copy and paste the contents of the attachment within a follow up mail message. Even if formatting is disrupted
you can still get the gist of the information. You can also use your own copying and pasting process to reformat the contents
if that is important.

Another strategy is to save the document to your hard drive
and then open the software program that was used initially to create it. Once this program is in use
your computer may be able to recognize what had been the attachment
and open it. If you do not have the appropriate software loaded on your computer
you may be able to download it from the Internet; just follow the on screen prompts to proceed.

Problem 3 – You Have too Much Incoming Mail or Cannot Download What You Have

If you are receiving large volumes of e-mail
you may be vulnerable to several difficulties.

Solutions

Many Internet service providers place limits on the amount of storage provided to each user (although some have recently increased storage limits). If a pre-set limit is reached (perhaps because you've gone too long without downloading your e-mail
or have been inundated by SPAM or virus induced flood of messages)
additional messages will be bounced back to those who sent them.

Of course the direct approach is to download your mail and then weed it out
but a smarter move may be to access your e-mail account via Web mail. That way you can see a listing of all messages and quickly delete any that do not appear to be of interest. The end result is the same
but this step can save a great deal of downloading time if you're using a dial up modem. It also adds an extra measure of virus protection even if you have a broadband connection. Since you're deleting messages from your ISP's server before they ever have a chance to infect your computer
it's like killing mosquitoes before they bite you – instead of afterwards.

If you do not have a Web mail account
it's easy to get one. Simply go to a provider such as Yahoo (www.yahoo.com) or Lycos (www.lycos.com) and register. You can also use a site such as mail2web (www.mail2web.com) or webmail4free.com without even registering. Go to the site and enter you e-mail address and password. You will see a listing of all incoming mail
which you can read and then retain for downloading
or delete
as you choose.

A similar challenge may be caused by unusually large message. Again
this problem is more common with dial-up modems
where hefty messages may take an annoyingly long time to download. In the worst cases
you may find yourself unable to receive other messages
because the connection with the server where your messages are stored is severed when a time limit has been reached.

Use of Web mail can also do the trick here. Just log on to the third-party site
peruse the list of messages in your inbox
and choose the one that is the largest (most Web mail programs automatically list the size of each message). If the message seems of potential interest
open and read it
and then delete it. Or if it is obviously spam or something in which you have no interest
you can delete the message without even bothering to read it. Once you have removed the offending message
your other incoming mail will no longer be blocked.

If you do not have Web mail
an option is to contact your Internet Service Provider and ask for help. Once a customer service representative deletes the offending message from the ISP's server
you can then download all remaining messages.

Also keep in mind that retaining too much e-mail can be an organizational problem
if not a technical one. Take time to delete e-mail that does not need to be saved for future reference. Allowing too many messages to accumulate wastes storage space and makes it more difficult to find important messages when you need to refer to them. For messages that merit retention
create a series of folders so that they can be readily located
and so that your inbox will not become too full.